10.04.2025
Video Recording of Motorbikes Before Rental – A New Customer Protection System
We Record a Video of Every Motorbike Before Rental – for Your Safety and Transparent Return Process
In recent months, we’ve encountered many situations where customers take low-quality photos or videos of their motorbike or scooter during pickup. Later, when returning the bike, questions arise: Was that scratch there before? Was that crack existing? Where did this dent come from?
To prevent any misunderstandings or disputes, we’ve introduced a new standard:
We now record a full video of each motorbike before handing it over to the customer.
What we capture in the video:
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Full exterior condition of the bike: plastic, body, wheels, mirrors, indicators, handlebar, seat, etc.
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The disc brake lock – included in the rental and must be returned.
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The bike’s official documents – shown clearly on video with document number.
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Also included: keys, helmets, and any additional gear provided.
Why it’s important:
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Customer-taken photos or videos are often incomplete, blurry, or miss key areas.
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Many forget to record the underside, sides, under-seat plastic, documents, or locks.
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Return disputes are quickly and fairly resolved if we have video proof from the start of the rental.
How our motorbike rental process works now:
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We record a detailed video of the scooter or motorcycle before delivery.
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The video is stored in our system for reference.
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You can still take your own photos or videos — we encourage that!
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Upon return, we compare the condition with the original video. Quick and transparent.
This protects both you and us:
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No misunderstandings
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No unnecessary stress
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Solid visual proof
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Fast and fair return process
We’re the largest motorbike rental company in Pattaya.
Trust, honesty, and transparency are our core values.
Every motorcycle or scooter is now recorded on video before rental — so you can feel confident and protected!